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HELMET KING 頭盔王

Shipping Policy

General :

After the order is ready, we’ll  ship the package depend on customers required in finishing the order .The shipping methods we generally use are EMS, SAL, SF Express, etc. Each shipping services will have vary delivery time, and they are using  “Business Day” to calculate the time of transportation. The calculation of shipment day is include Monday-Friday; Saturday, Sunday and Hong Kong statutory holidays are not included in shipping days. Please note that the shipping day show in the website are estimates based on service provider, it may vary due to different regions.


Shipping cost :

The shipping cost will calculate when customers checkout, however we don’t provide shipment with Cash-on-Delivery (COD). If customers had special requirement for shipping, please feel free to contact us by e-mail or telephone with your order number.


The shipping cost show in the website are calculate base on the product size and weight with select countries location. Please be aware that local taxes and courier surcharge are not include in our shipping quote, it is customer's responsibility to understanding their local shipping policy and customs regulations. Our company will not make any compensation for those extra charges cause by those situations.


We will ship the complete order once all items arrive in our shop. If there is item still backorder,  the shipment will be hold for that order and continuous process after all of them arrive. Customers have the right to ask for separate shipment, however there will a extra shipping cost subject to this request, please contact us before placing the order for arrangement, charges and related.


Areas of delivery

The couriers offer shipment to most countries. In order to check if  it is available in your country or area, please visit Hong Kong Postal service website for your reference(https://www.hongkongpost.hk/filemanager/common/forms/pos15a_1_supplement.pdf). Shipping to addresses which are local PostBox service,  APO/FPO, military bases and restricted area are prohibited.


Shipping Insurance

The shipping quote shown on the website doesn’t include and insurance services. If customers willing their shipment to covered by insurance, we can help you to make a quote from the courier,  the additional charge of the insurance may vary by the destination country or each carrier.


Restriction of shipment

Some items may not be shipped because of the hazardous materials, types of product, area, size limitation of each country's customs regulation or law. If there is an item is refused by the courier, in the order, we will contact customer by email to asking how you would like to handle your order.